Q: What if I don't like my pieces when they arrive?

A: If it's readywear, we offer free returns within 14 days. If it's custom, unless there's something wrong with it (ie broken) we do not take returns.

Q: How long will my readywear order take to ship

A: All pieces that are in stock will ship within 2-3 business days. They ship from New York.

Q: What size are the charms?

A: That depends! Our mini pendants have a diameter of 1.25cm, the original pendants have a diameter of 1.5cm and the large pendant have a diameter of 2cm

Q: Do the charms come with a chain?

A: No, click to see chain options.

Q: How do I make a custom piece?

A: Click here! Or just email us at sam@auburnjewelry.com

Q: How many colors do pieces come in? What if I want a color I don’t see offered?

A: The pieces are available in 16 standard colors. We also offer custom colors upon request. You can see all the colors here.

Q: What’s the turnaround time on my order?

A: All custom pieces should be shipped out within 15-20 business days. If your order is larger it could take a tad longer.

Q: What if I need my piece super quickly?

A: Give us a call or email us and ask if it’s possible for us to create your piece by the time you need it. When checking out please click the “Move my order to the front of the line and ship.” We try to accommodate all of our customers, so just ask!

Q: Do you have set hours when you’re working?

A: Nope! I’m always working! Feel free to give me a call or shoot me an email whenever you have a question. I stay up late and I work on the weekends.