FAQ

AUBURN EVERLASTING: PERMANENT JEWELRY FAQ:

Q: How much do the pieces cost?

A: Bracelets start at $75 and go up to $125 depending on the chain you choose. Anklets are $20 additional. Necklaces are priced by the inch.

Q: What is Permanent Jewelry?

A: Permanent Jewelry is chain that is made into a bracelet, anklet or necklace that is cold welded together while on you.

Q: Does it hurt?

A: No, not at all! It's completely safe and painless.

Q: What is it made out of?

A: We offer sterling silver, 14k gold filled and 14k gold chain. We have many styles of sterling and gold filled chain options at every event. Solid 14k gold chain needs to be pre-orderer. You can email sam@auburnjewelry.com to do that. Solid gold chains range from $250-$400 depending on the style.

Q: Will it tarnish or turn?

A: No, our sterling and gold filled chain stay beautiful! You can wear them in the shower, to the beach, and to the gym and they will stay bright and beautiful.

Q: Can it get wet?

A: Yes! It's fine to wear in chlorine, salt water and just in the shower.

Q: What types of jewelry can I get made permanent?

A: Bracelets, anklets, and necklaces

Q: How do I get it off if I need to?

A: You can cut it with a scissor

Q: Do you do private events?

A: Yes, we love to! Just email sam@auburnjewelry.com to set that up!

Q: Do I need to make an appointment or can I just show up at an event?

A: Currently we are taking walk-ins, this might change shortly if we find we're too busy and need to keep things moving smoothly!

Q: Will my deposit be applied to my bracelet or anklet once I'm at the event?

A: Yup!

Q: What if I can't make it to an event?

A: You can always book a studio appointment at our studio in Mt. Kisco, NY! Here's the link: https://calendly.com/auburnjewelry/auburn-jewelry-studios

Q: Can I customize my permanent jewelry?

A: Yes, of course! Email sam@auburnjewelry.com to discuss! We can add handwriting, charms, or symbols into the chains.

 

AUBURN JEWELRY FAQ

Q: What if I don't like my pieces when they arrive?

A: If it's readywear, we offer free returns within 14 days. If it's custom, unless there's something wrong with it (ie broken) we do not take returns.

Q: How long will my readywear order take to ship

A: All pieces that are in stock will ship within 2-3 business days. They ship from New York.

Q: What size are the charms?

A: That depends! Our mini pendants have a diameter of 1.25cm, the original pendants have a diameter of 1.5cm and the large pendant have a diameter of 2cm

Q: Do the charms come with a chain?

A: No, click to see chain options.

Q: How do I make a custom piece?

A: Click here! Or just email us at sam@auburnjewelry.com

Q: How many colors do pieces come in? What if I want a color I don’t see offered?

A: The pieces are available in 16 standard colors. We also offer custom colors upon request. You can see all the colors here.

Q: What’s the turnaround time on my order?

A: All custom pieces should be shipped out within 15-20 business days. If your order is larger it could take a tad longer.

Q: What if I need my piece super quickly?

A: Give us a call or email us and ask if it’s possible for us to create your piece by the time you need it. When checking out please click the “Move my order to the front of the line and ship.” We try to accommodate all of our customers, so just ask!

Q: Do you have set hours when you’re working?

A: Nope! I’m always working! Feel free to give me a call or shoot me an email whenever you have a question. I stay up late and I work on the weekends.