FAQ

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How to book an appointment?

We are headquartered in Westchester, New York but we do pop-up events all over the tri-state area (NY, NJ, CT) as well as in Rhode Island, and Massachusetts. We have daily appointments available in our studio in Mt. Kisco, NY as well as Hair Hause in White Plains. Not near Westchester, check out our events calendar to see if we're popping up near you!

Our store hours at Hair Hause located in White Plains are:

Monday: Closed

Tuesday: 11:00 am-7:00 pm

Wednesday: By appointment only

Thursday: 11:00 am-7:00 pm

Friday: 11:00 am-4:00 pm

Saturday: 10:00 am-2:00 pm

Sunday: 10:00 am-2:00 pm

View our events calendar page to see where we're popping-up next

Appointments are recommended but we try to accommodate all walk-ins as well.

Yes please!

Yes! For example, if your bracelet is $100 you will be charged $75.

You can always book a studio appointment at our studio in Mt. Kisco, NY Click here to book!

Or at our location inside Hair Hause in White Plains NY. Click here to book!

You must make an appointment for the studio in Mt. Kisco. Click here to book. However, you can walk into the studio at Hair Hause, White Plains.

Yes, we love to! Bridal events, bat mitzvahs, corporate events, ladies' nights, birthdays, graduation parties, and more! Just full out this google form to set that up! We can accommodate parties from 10 up to 300 guests.

Permanent Jewelry Overview and Options

Permanent Jewelry is a custom made clasp-less piece of jewelry. We can create bracelets, anklets or necklaces. We cold weld one tiny spot on the chain while it's on you.

We offer sterling silver, 14k gold filled and solid 14k gold chain. We have many styles of sterling and gold filled chain options at every event. We have multiple styles of solid 14k at every event as well. These are priced by the inch.

Our sterling silver and 14k gold filled bracelets start at $75 and go up to $135 depending on the chain you choose. Sterling and 14k gold filled charms range from $22-$32. Anklets are $20 additional. Solid 14k gold chains start at $18/in and go up to $43/in. We offer diamond connectors to add to these chains which are $138. We have over 30 chain styles to choose from.

No, not at all! It's completely safe and painless. The spark we use to weld the chain does not touch your skin. We are NOT attaching jewelry to your skin. This is just a custom fitted bracelet without a clasp.

Bracelets, anklets, rings, and necklaces.

We have color dot charms and connectors at every event, as well as diamonds, initials, evil eyes, and double hearts, crosses, Jewish stars, and more!

Yes, of course! Email sam@auburnjewelry.com to discuss! We can add handwriting, charms, or symbols into the chains.

It only takes a few minutes to size and weld. The longest part of the process is deciding on a chain you love the most.

We offer over two dozen styles of chain. About a dozen in sterling silver, a dozen in 14k gold filled and half a dozen in solid 14k gold.

Permanent Jewelry Maintenance and Care

No, these pieces do not set off the metal detectors at airports.

We are not medical professionals. Please contact your provider before your MRI. We have had many customers able to leave them on, and we have had multiple customers who have had to take them off for MRIs. This will depend on the facility doing this procedure.

You can cut it with a scissor, wire cutter or nail clipper.

Yes. The re-welding fee is $25. We waive the fee if you purchase an additional piece at your appointment. Click here to book your appointment.

Our sterling and gold filled chain stay beautiful. They will not tarnish. Over time, the bright yellow of the 14k gold filled will fade slightly.

Yes! All of our jewelry can go in the shower, pools, oceans, etc.

Bracelets are warrantied for the first 7 days. There is a $25 repair free after the first week of purchase, this is waived if you purchase an additional jewelry piece.

Returns & Refunds

No, there are no refunds. All sales are final due to the custom nature of the pieces we design.

All deposits are non-refundable. If canceled within 48 hours of your appointment we will apply it to another event.